I hate to be the negative one about this but I have written enough form letters to recognize this is a canned response!

Lets say I write hasbro and say:

Dear Hasbro kiss my butt! You and your morons in management are a disgrace!
thank you
Scuba Steve

Their response would be:

Hi Scuba Steve,
Thank you for contacting Hasbro, Inc. We appreciate your interest.
There are no plans at this time to kiss your butt.
We will share your suggestion with the appropriate personnel.
Thanks again for your interest.

__________________